FAQ
We are offering customization of most products in our store. Whether you have your own design or just want to add the name of your lodge, we can make it. Don’t have a design but only some ideas? Our in-house designers are ready to help you bring your vision to life.
We are manufacturers. Chances are, if we don't have it, we can make it! Please reach out to our customer support team via email at: sales@bricksmasons.com or via phone at: +1888 258 8016.
Yes. Please reach out to our customer support team at: +1888 258 8016 and we will help you with this.
We accept most credit cards, Amex, VISA, and MasterCard through our affiliation with Global Payments and also PayPal, Google Pay, and Amazon Pay. We also accept wire transfers. For wire information, please email us at:
sales@bricksmasons. We do not take checks and cash through the mail.
Absolutely! You can transmit your order information over the Internet with confidence when shopping at Bricks Masons. The site has security measures in place to protect against the loss, misuse, and alteration of the information. Bricks Mason's orders are processed with an SSL Secure e-commerce server through our affiliation with Global Payments. All credit card information is encoded with
strong encryption before your order is confirmed. Bricks Masons DOES NOT KEEP
CREDIT CARD RECORDS ON FILE.
Orders bought directly from our website are fulfilled within 4 business days. We sometimes run out of stock and if we do we will notify you. Please allow 2 days for the production of machine-made items and 3-4 days for handmade
items.
Please reach out to our customer support team via email at: sales@bricksmasons.com
or via phone at: +1888 258 8016 and we will help you with this.
This is
the shipping time for different categories:
Regalia: 3-5 days
Jewelry: 12-20 days
Apparel 7-10 days
In the event that you need your order delivered by a specific deadline, please leave us a note at checkout and we will prioritize it. You can also call or email
us and we will be happy to help.
Unfortunately, we do not offer faster shipping at this time.
Our Regalia and Apparel are shipped via FedEx or DHL. Our Jewelry is shipped via e-Packet.
We want to provide you with high-end regalia at more affordable prices. Our manufacturing facilities and suppliers are located in China, US, Canada, Pakistan, Singapore, Spain, Turkey, Morocco and Hong Kong.
We don't want you to keep a product if you are not 100% happy with it. If you are not satisfied with your Bricks Masons order, just send an e-mail to
sales@bricksmasons.com, explain the reason and return your item within 30
days of your order (do not return your item before writing us and getting our
OK). We will issue you a refund or exchange the item where appropriate.
Special Order items made correctly to specifications are not refundable. We
do not refund shipping and handling charges.
Bricks
Masons 444 Alaska Avenue Suite #AEL618 Torrance, CA 90503 USA.
Yes. We do have additional discounts for bulk orders that go as follows:
$200 and $999 - 10%, promo code: Member
$1000 to $1999 - 15%, promo code: Silver
$2000 to $2999 - 20%, promo code: Bronze
More than $3000 - 25%, promo code: Gold
*Use the promo codes at checkout.
We do not offer printed catalogs at this time.